You've got questions? Ask away!
Where are you located?
Our stores are located at Faneuil Hall Marketplace in Boston, MA
How long have you been in business?
We opened our first store in 1978. Yikes - we've been around!
Is your site secure?
Yes! Our site is secured and encrypted by GeoTrust and our payments are processed through Authorize.net - both respected leaders in the industry.
What are your payment options?
We accept American Express, Visa, Mastercard, Discover and PayPal
How can I contact you?
So many ways! You can use our Contact Page on the site, email us at firstname.lastname@example.org or call us 9-5, M-F at 413-992-2248. Our mailing address is: Sock it to Me, Quincy Market Building, Faneuil Hall Marketplace, Boston, MA 02109
How do you ship?
We ship from Boston, MA via USPS First Class Mail or Priority Mail with tracking. U.S. Shipping charges are $3.99 for each order up to $19.99, $7.99 for orders of $20.00 to $50.00. FREE SHIPPING for orders over $50. Priority Mail shipping is $11.99 per order.
Do you ship internationally?
No. At this time we ship only to the Continental U.S.
When will I get my order?
This depends on where we are shipping. The closer you are to Boston, the sooner you will get your order. Orders going to New England, NY, NJ usually arrive in 2 days from ship date. Orders are shipped within 1-2 days and then take 2-7 days to reach you. You can choose Priority Mail and that will get your order to you in 2-3 days. You will receive a tracking number as soon as your order ships so you will know when to expect it.
What is your return policy?
If you are dissatisfied with your order for any reason you may exchange new, unworn merchandise or return it for a full refund within 30 days of purchase. If there is a problem with defective merchandise we will credit you for return shipping, otherwise customer is responsible for return shipping costs. Items may be returned the most economical way with a copy of your packing list and a note with your instructions. Please send returns to: Sock it to Me, Quincy Market Building, Faneuil Hall Marketplace, Boston, MA 02109.
You may also simply bring your return or exchange to one of our stores at Faneuil Hall Marketplace. Please call 413-992-2248 if you have questions about an exchange or return.
We will issue you a credit as soon as we receive your return per the above terms.
How do your sock sizes run?
Our socks are sized per industry standards. Size Small (S) fits youth shoe size 13 and adult shoe sizes 1-5; Size Medium (M) fits women's shoe sizes 6-11 and men's shoe sizes 5-10; Size Large (L) fits men's shoe sizes 10-13. Gumball Poodle socks come in One Size and fit as follows:
Athletic Knee Socks – our stretchiest socks! Our athletic knee socks are known for their incredible stretch, perfect snugness and luxe cushion foot. These socks are appropriate for lean and muscular legs alike; they fit to the knee from 5’ – 6’2” and foot sizes from a women’s 6 to a men’s 15.5.
Dress Knee Socks – these socks feature a thinner weave making them ideal to wear with loafers, oxfords and other dapper footwear. While stretchy, these socks are best suited to lean to average legs. They fit to the knee on persons 5’-5’10” tall. Dress Knee Socks comfortably fit women’s 6 – men’s 12.5 foot size
Dress Crew Socks – these socks feature all of the stretch and fit attributes of our Dress Knee Socks except they don’t reach so high! As crew socks, these styles are designed to reach no further than mid-calf.
Where are your socks made?
We do not manufacture our own socks but purchase them from high quality vendors. Many styles from Gumball Poodle, Red Lion Products and Wheel House Designs are Made in the USA. Most of the other socks are manufactured overseas.
How do your boxer shorts and boxer briefs sizes run?
Boxer Shorts and Boxer Briefs are sized: S = 28-30" waist, M = 32-34" waist, L = 36"-38" waist, XL = 40"-42" waist
How do your Pajama Pants sizes run?